The control room and video surveillance

The course examines how the control room of private security companies is organised and operates, the responsibilities of operators and the applicable technical and regulatory requirements, with particular reference to the UNI CEI EN 50518:2020 standard and to current personal data protection rules on processing video surveillance images.

• The functional classes of Ministerial Decree 269/2010, as amended and supplemented
• The UNI CEI EN 50518:2020 standard and the requirements for Monitoring and Alarm Receiving Centres (MARC)
• Outline of the GDPR;
• The importance of the control room;
• Duties of control room operators;
• Radio equipment and radio communications;
• The different types of service and the equipment required;
• Effective communication;
• Professional ethics;

To fulfil the training obligations laid down by the UNI CEI EN 50518:2020 standard and by Ministerial Decree no. 269 of 1 December 2010, as amended and supplemented, concerning control rooms and Monitoring and Alarm Receiving Centres (MARC).