PRM - Communicating with passengers with reduced mobility

The course gives staff practical knowledge of the different types of disability (physical, sensory, cognitive and non-visible) and of the communication tools needed to interact appropriately, empathetically and professionally with people with specific needs. Through interactive content and first-hand accounts, the course builds sensitivity and awareness, always putting the person, their dignity and the quality of the relationship first.

A certificate of attendance is issued.

• Types of disability and reduced mobility: characteristics, specific needs and adapted communication
• Non-visible disabilities: recognising them and the right approach
• Principles of respectful communication: speaking directly to the passenger, asking for consent before handling mobility aids and equipment
• Operational techniques for assistance and safe moving and handling
• Regulatory framework: Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air
• Passenger rights and staff responsibilities under current legislation