Mobility Manager

The course trains professionals to handle corporate mobility management independently: from understanding the regulatory obligations to drafting, adopting and monitoring the home-to-work commuting plan (Piano degli Spostamenti Casa-Lavoro, PSCL). The programme is built on the Mobility Manager profile defined by the UNI 11977:2025 standard and alternates theoretical background with workshop sessions.

Who it is for. The course is aimed at:

• Corporate Mobility Managers who have been appointed, or are about to be appointed, in companies and public administrations subject to the obligation;
• HR, facilities, HSE, sustainability and general services managers who handle mobility;
• Area Mobility Managers and local authority staff;
• Consultants and professionals who want to specialise in drafting PSCLs;
• Professionals who intend to apply for UNI 11977:2025 certification.

Entry requirements. Upper secondary school diploma. No experience in the role is required for the course. Participants are advised to bring a real case from their own organisation (site, workforce, working hours) to use in the workshops.

Final assessment and certificate of attendance. The final assessment takes place on day 9 and includes a multiple-choice test and a case discussion. To obtain the certificate of attendance, participants must attend at least 90% of the live hours, complete the e-learning module and pass the assessment.

Preparatory e-learning module (4 hours)

• Essential regulatory framework, structure of the PSCL, UNI 11977:2025 and the certification pathway, professional terminology

Day 1. Mandate, profile and learning agreement

• Course introduction and classroom agreement
• Profile of the corporate and area Mobility Manager
• Mapping expectations and starting the project work

Day 2. Rules, responsibilities and framework of the PSCL

• Introduction to urban mobility planning and applicable regulations: obligations, roles and deadlines
• Structure of the PSCL and coordination with the area Mobility Manager
• Workshop: guided reading of a PSCL

Day 3. International practice and PSCL workshop

• International public policies, networks and EU projects
• Workshop: guided construction of a mini-PSCL

Day 4. Company context, local area and accessibility

• Analysis of the site, catchment area, local public transport and parking
• Physical and sensory-perceptual barriers; accessibility and inclusion checklist

Day 5. Mobility demand, surveys, data and privacy

• Data collection and survey design
• Privacy, cybersecurity and safeguards in the use of data
• Workshop: draft questionnaire for the PSCL

Day 6. Diagnosis, priorities, employee welfare and business value

• From data to diagnosis; employee welfare, benefits, HR and productivity
• Workshop: issues and priorities matrix

Day 7. Sustainable measures, behaviour and communication

• Local public transport, car pooling, shared mobility, cycling, shuttles, parking, smart working and flexibility
• Bias and nudging; workshop: mini internal communication plan

Day 8. Building the PSCL, KPIs, ESG and reporting

• Final structure of the plan: objectives, timescales and responsibilities
• ESG, the VSME sustainability reporting standard for SMEs, and emissions
• Workshop: KPI grid and monitoring framework

Day 9. Final in-person workshop

• Presentation and communication of the mini-PSCL
• Artificial intelligence applied to mobility management
• Assessment preparation, mock assessment and final assessment

At the end of the course, participants will be able to:

• Place the role of the Mobility Manager within the regulatory framework and the system of stakeholders (corporate and area Mobility Managers, local authorities, public transport operators);
• Analyse employees' mobility demand in compliance with data protection rules;
• Draft a PSCL with measurable objectives, priorities, responsibilities, timescales and monitoring;
• Choose sustainable mobility measures consistent with the local area, work organisation and budget;
• Integrate the PSCL with employee welfare schemes, ESG reporting and sustainability indicators;
• Assess the transferability of international practice and EU projects;
• Communicate the plan and manage resistance to change.